Contact
1 Introduction
2 Features
Extensions
Call features
Facilities
System extensions
3 Order process
User extension
Ordering a user extension
Changing a user extension subscription
Terminating a user extension order
Changing a user extension’s settings
Ordering Contact users with mobile phone
Linking the SIM card later
IVR extension
Ordering IVR extensions
Creating IVR options
Terminating IVR extension orders
Queue extension
Ordering queue extensions
Smart App
Ordering Smart Apps
4 Extensions
User extension
Group extension
Creating group extensions
Deleting groups
Configuring privacy settings
Voicemail extension
Creating voicemail extensions
Deleting voicemail extensions
AutoAnswer extension
Creating AutoAnswer extensions
Deleting AutoAnswer extensions
Authentication extension
IVR extension
System extension
Creating System extensions
Deleting system extensions
LBR extension
Creating LBR extensions
Deleting LBR extensions
TBR extension
Creating TBR extensions
Deleting TBR extensions
Call limit extension
Creating call limit extensions
Deleting call limit extensions
Forward extension
Creating forward extensions
Deleting forward extensions
Smart App
Functionally configuring Smart Apps
Extension picker
Creating extension pickers
5 Call features
Transferring
Transferring with the extension buttons
Transferring via Contact Desktop
Transferring via the function keys
Forwarding
Call pickup
Call parking
Parking calls
Taking back parked calls
Listening in
Requirements
Listening modes
Listening in to calls
Distinctive ringtone
Functionality
Enabling distinctive ringtones
Disabling distinctive ringtones
Shomi Personal Assistant
Shomi Personal Assistant system number
Shomi Personal Assistant in Contact Desktop
Using Shomi Personal Assistant via Feature Codes
Start Shomi call-analysis automatically via Reach
6 Facilities
BLF
Assistant groups
Privacy groups
Configuring privacy groups
Microsoft Teams Presence
Twinning
Automatic login
Call recording
Call recordings (Account)
Call recordings (End user)
Managing call recordings
Shomi Personal Assistant
Audio recordings
Encrypted SIP
Key features
Enabling SIP encryption in an account
Disabling SIP encryption in an account
Enabling and disabling SIP encryption for a channel
Fallback Emergency Caller ID
Configuring the Fallback Emergency Caller ID for the Account
Configuring the Fallback Emergency Caller ID for a user
Configuring the Fallback Emergency Caller ID on a channel
Link user to channel/CPE
Key features
7 Numbering plans and time configuration
Numbering plan schemes
Creating numbering plan schemes
Renaming numbering plan schemes
Deleting numbering plan schemes
Numbering plans
Creating numbering plans
Adding numbers to a numbering plan
Copying numbering plans
Activating numbering plans automatically by holidays
Activating numbering plans automatically by specific days
Activating numbering plans manually
Activating numbering plans via IVR
8 Queue extension
Queuing principles
Agent availability
Announcements and music on hold
Configuring queue extensions
Queue extension options
Extension number
Name
Members
Queue access
Agent options
Language
Strategy
Announce queue position
Announce Estimated time to answer
Ring timeout
Cool down time member after conversation
Queue weight
Call limit
Option for queue breakout
Music on hold
Infotainment
Queue introduction
Ringback tone
Offer second call
Forward options
Queue statistics
Call duration statistics
Waiting time statistics
Performance statistics
Agent statistics
Accessing queue statistics
9 Call barring
Call barring at account level
Call barring at user level
10 REACH
REACH matrix
Setting up the REACH profile
Setting the call class
Setting the status
Cloning the REACH configuration
Configuring dynamic numbers
Configuring call barring
Options for numbers
Configuring override status
Configure roaming status
Configure devices override
Linking numbers
Clearing REACH settings
11 Devices
Adding CPEs
VoIP channels
Creating VoIP channels
Editing VoIP channels
Deleting VoIP channels
Default device buttons
CPE settings
Setting the CPE firmware
Updating CPE firmware
Setting CPE specific functions
Setting the default SIP proxy
SIP encryption
Enabling SIP encryption in an account
Disabling SIP encryption in an account
Enabling or disabling SIP encryption for a channel or device
Desk Phones
Do Not Disturb
Call forward
Provisioning the desk phones (CPEs)
App. A: System extensions
Netherlands
Germany
Spain
United Kingdom
Latvia
Denmark
Finland
App. B: Devices
App. C: Permissions
Microsoft 365 Single Sign On
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