6.9.3 Disabling SIP encryption in an account
You can disable SIP encryption in your customer account.
To disable SIP encryption in an account
1 If applicable, type in the customer you want to disable SIP encryption for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Next to SIP Encryption click on Deactive.
*The Deactivate SIP encryption dialogue appears.
4 Click on Confirm.
*SIP encryption is disabled for all devices in the account and all devices for which SIP encryption was enabled are reprovisioned and rebooted.