8.5.4 Queue access
The Queue Access option specifies which users are allowed to log into the queue.
You can select one of the following two queue types:
*Open
This is the default setting. In an open queue any user extension can log into the queue (with the system extension or in Contact Desktop) and become a member of the queue.
*Closed
In a closed queue only user extensions that have been added as a user by an administrator in Operator are able to login. Users who have not been added in Operator will not be able to login to the queue by dialling the respective extension 1 or in Contact Desktop.
In Contact Desktop closed queues are indicated by a lock icon in front of the queue name and will be displayed to a user if they are a member of the closed queue.