11.5.2 Disabling SIP encryption in an account
You can disable SIP encryption in the customer account.
 
Disabling SIP encryption will require a reboot of the VoIP device.
 
To disable SIP encryption
1 If applicable, type in the customer you want to disable SIP encryption for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 In the Detail tab under Network & Security click on Deactivate next to Sip Encryption (TLS/SRTP).
4 The Deactivate SIP encryption dialogue appears.
*Click on Confirm.
5 The SIP encryption is disabled in the account.