6.8 Audio recordings
By calling the respective system extension, you can record audio recordings. After recording the text, you can link it to an extension. This is possible for the following extension types:
*Voicemail extension
*Queue extension
*IVR extension
*AutoAnswer extension
*Extension picker
*Authentication extension
 
For a list of all system extensions see App. A: System extensions.
 
To manage audio recordings
1 If applicable, type in the customer you want to manage audio recordings for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Click on AUDIO RECORDINGS.
*The Audio recordings page appears and you see a list with all recordings in this account.
4 Click on Play to listen to the recording.
 
To delete a recording, activate the checkbox on the left side next to the recording(s) you want to delete and click on Delete Selected Recordings.
 
 
To copy the recording to another extension, activate the checkbox on the right side, select the extension you want to copy the recording to from the dropdown list and click on .