3.1.2 Changing a user extension subscription
You can change existing extensions in the Subscription tab in the Contact environment of your customer account in Operator.
 
The button indicates the order is already delivered. When the order is not active yet, you will see the delivery date.
 
To change a user extension order
1 If necessary, type in the customer you want to change the extension for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Click on Subscriptions.
*The overview of all subscriptions for this customer appears.
4 Click on the subscription number of the subscription you want to change.
*The subscription details of the subscription appear.
Label
Explanation
General
On this tab you can see the technical settings of the order.
Privacy Settings
On this tab you can see the privacy groups.
Registered Channels
On this tab the linked SIP channels are displayed.
Invoicing
This tab displays the activated products and add-ons and the corresponding costs of sales.
Purchase
This tab shows the activated products and addons and the corresponding purchasing costs.
Orders
On this tab you can view the history of this order.
Usage
This tab shows an insight into the costs incurred by call traffic.
5 Open the dropdown menu Actions and click on Change subscription.
*The Change Contact order page appears.
Label
Explanation
Select portfolio
Select the type of user you want to activate from the dropdown list.
Plan date
Enter the date on which the order should be adjusted.
6 Click on Next step.
*The Add-ons page appears.
7 Activate or deactivate the desired add-ons.
 
Depending on the proposition in the respective country, different add ons are available.
 
8 Click on Next step.
*The Confirm page with an order overview appears.
9 Click on Place order to confirm your order.
*Your order is confirmed and will be effective on the specified day.