6.9.2 Enabling SIP encryption in an account
SIP encryption is disabled by default. To enable SIP encryption, you must first enable it in your customer account.
To enable SIP encryption in an account
1 If applicable, type in the customer you want to enable SIP encryption for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Open the dropdown menu Actions and click on Activate SIP Encryption.
*The Activate SIP Encryption proxy dialogue appears.
Label
Explanation
SIP Encryption Proxy
Select which encrypted SIP proxy should be used. Currently only one option (securevoip.voipoperator.tel / 5062) is supported.
Force setting to existing CPE
Activate the checkbox to enable encrypted SIP for all channels and devices in the account that support TLS/SRTP encryption.
Set firmware to recommended firmware
Activate the checkbox to update the firmware on the devices to the recommended version as specified in the CPE firmware management page.
Reboot devices
Activate the checkbox to immediately trigger a reboot of all phones that support TLS/SRTP encryption. Devices that don't support TLS/SRTP encryption will not be rebooted.
To enable SIP encryption for a device, the device must be reprovisioned and rebooted. If the Reboot device option is activated, this is done immediately and automatically.
 
During the reboot, the phones will be unavailable for a short time. If you want to reprovision the phones at a different time, you need to deactivate Reboot devices and manually reboot the phones or update the phones' firmware in the CPE settings page.
 
4 Click on Activate.
*SIP encryption is enabled in the account.