6.2 Assistant groups
The assistant group functionality is used for managers and/or board members and their assistants. Each manager has his own direct dial number. If the manager is called, the call is offered to the assistant group. The manager’s phone does not ring, but he receives a notification in Contact Desktop with the option to pick up the call. This notification disappears when the call is answered by one of the assistants. The members of the assistant group also receive a notification in Contact Desktop with the name of the manager and his user and line status. They can answer or reject the call via the Contact Desktop application.
To set up an assistant group
1 Create a new privacy group by following the steps under 6 Privacy groups .
2 Go to the Contact environment of the respective customer and click on the Extensions tab.
3 Click on Edit next to the manager, for which you want to set the assistant group functionality.
4 Under Assistant Group select the respective privacy group from the dropdown list.
5 Click on Save.
*The assistant group is created.
Next step is to enable the Assistant Group call forward in the Reach settings:
6 Select the respective user and click on REACH to open the REACH settings.
7 Click on .
*The Change profile page appears.
8 Click on Show advanced settings.
*The Assistant Group section appears.
9 Click on the dropdown menu and select Enabled.
10 Click on Save.
*The assistant group is set up.