4.11.1 Creating forward extensions
You can create forward extensions in the Contact environment in Operator.
To create a forward extension
1 If applicable, type in the customer you want to create a forward extension for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 Open the dropdown menu Actions and click on Create Forward Extension.
*The Create forward extension page appears.
Label
Explanation
Extension number
Enter an internal number for the forward extension.
Name
Enter a name for the forward extension.
Transfer to
Enter the destination phone number.
Caller ID
Select which number is sent as the caller ID when the call is forwarded. You can choose between the following options:
Calling number
Called number
Specific phone number within the account
5 Click on Save.
*The forward extension is saved.