6.10.3 Configuring the Fallback Emergency Caller ID on a channel
Emergency services (like 112) can also be called from a fixed phone when no user extension is logged into the device. As no user can be linked to these calls no caller ID is available. To ensure that emergency services can call back to a number that is located near the device that has called, you can configure a Fallback Emergency Caller ID on the channel to which a device is linked. This number can be for instance the number of the reception on the location where the phone is located.
 
Configuring the Fallback Emergency Caller ID in the channel settings is optional and when it is not configured the Fallback Emergency Caller ID on the account will be used.
 
To change the Fallback Emergency Caller ID on a channel
1 If applicable, type in the customer you want to enable SIP encryption for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Click on Channels.
*The list with all channels appears.
4 Next to the channel you want to change the Fallback Emergency Caller ID for, click on Edit.
*The Edit channel page appears.
5 Under General choose a Emergency Caller ID from the dropdown menu.
6 Click on Save.
*The Fallback Emergency Caller ID for the channel is saved.