4.5 Authentication extension
The authentication extension allows authorised callers to be routed to a specific destination. Examples of scenarios where the authentication extension can be used are: helpdesk numbers that are only available to paying customers, or a direct line to the director that is only available to authorised staff. Caller authentication can either be done by assessing the sender number or by asking for a PIN.
To create an authentication extension
1 If applicable, type in the customer you want to create an AutoAnswer extension for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Open the Actions dropdown menu and click on Create Authentication Extension.
*The Edit authentication extension page appears.
Label
Explanation
Extension number
Enter an extension number for the authentication extension.
Name
Enter a name for the extension.
Authentication based on
Select whether the authentication should be based on PIN code or on CLI.
Default forward
Select the default forward destination from the dropdown list.
Default prefix
Enter a default prefix.
Welcome
Upload a welcome announcement.
Fallback
Upload a fallback announcement.
4 Click on Save.
*The authentication extension is saved.