6.7 Shomi Personal Assistant
With the Shomi Personal Assistant a new system number is introduced. Users can dial this system number to start recording a conversation, the Personal Assistant can then analyse the conversation and for instance create a summary and/or transcription of this conversation. These will then can be accessed in the call history of the Contact Desktop client. See 5.7 Shomi Personal Assistant for more information.
The Shomi system number can be dialled from any device and is included in the roster of the Contact Desktop client, see App. A: System extensions for more information.
The Shomi Personal Assistant can be enabled or disabled per account or per user. By default Shomi is enabled for all users, except for Contact Starter user which do not have access to Shomi. When Shomi is disabled for an account or user all Shomi features will not be available and be hidden for the user(s).
To enable Shomi for an account
1 If applicable, type in the customer you want to enable Shomi for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
Next to Shomi Personal Assistant you see for how many users the personal assistant is enabled.
3 Open the Actions dropdown menu and click on Activate Shomi AI assistant on the account to enable Shomi for all users in this account.
4 Click on CONFIRM.
*Shomi is enabled for all users in this account.
To enable or disable Shomi for a user
1 If applicable, type in the customer in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Users.
*The list with all users appears.
3 Click on the extension number of the user you want to change the Shomi usage for.
*The Order details page of the user appears.
4 Open the Actions dropdown menu and click on Configuration.
*The Edit user extension page appears.
5 Activate Yes next to Enabled under Shomi Personal Assistant to activate the Shomi features for this user or activate No to disable the Shomi features for this user.
6 Click on Save.
*Shomi will be enabled or disabled for this user depending on your selection.