6.4 Microsoft Teams Presence
By default, the user’s presence status in Contact is managed independently from Microsoft Teams.
However, for users who are actively working with Microsoft Teams, it is possible to synchronize presence information between both platforms. This ensures that when a user’s status changes in Microsoft Teams — for example, to In a call, In a meeting, or Away — the same status is automatically reflected in Contact and vice versa.
 
To enable access to Teams presence data for your organization, you must authorize our application. This action requires administrator consent in the Microsoft Entra ID portal and can only be completed by a tenant administrator. For more information see App. C: Permissions.
 
To activate Microsoft Teams Presence Integration for an account
1 Open the environment of the respective client.
2 In the menu click on Contact.
3 Open the Actions dropdown menu and click on Activate MS Teams Presence Integration.
4 Click on Confirm.
5 You will be redirected to the Microsoft login portal to authorize the integration.
6 Log in with your tenant administrator credentials in the Microsoft Entra ID portal to grant consent for accessing Teams presence data.
*Once the login and consent are successfully completed, presence synchronization will be activated for the selected account.