6.9.4 Enabling and disabling SIP encryption for a channel
You can enable or disable SIP encryption for a specific channel.
To enable SIP encryption for a channel
1 If applicable, type in the customer you want to enable SIP encryption for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Click on Channels.
*The list with all channels appears.
4 Next to the channel you want to enable SIP encryption for, click on Edit.
*The Edit channel page appears.
5 Under Encrypted SIP activate On if you want to enable SIP encryption for this channel.
*SIP encryption is enabled for this channel. If a device is linked to this channel, the device will be reprovisioned and rebooted.
or
6 Under Encrypted SIP activate Off if you want to disable SIP encryption for this channel.
*SIP encryption is disabled for this channel. If a device is linked to this channel, the device will be reprovisioned and rebooted.
 
Encrypted SIP can also be enabled when a new device is linked to a channel. If the device supports TLS/SRTP encryption, you can enable/disable SIP encryption (TLS/SRTP) when the device is added to the channel. For a list of supported devices see App. B: Devices.