4.4.1 Creating AutoAnswer extensions
You can create AutoAnswer extensions in the Contact environment in the Operator portal.
To create an AutoAnswer extension
1 If applicable, type in the customer you want to create an AutoAnswer extension for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 Open the dropdown menu Actions and click on Create AutoAnswer Extension.
*The Create AutoAnswer extension page appears.
Label
Explanation
General
Extension number
Enter an internal AutoAnswer number for this extension.
Name
Enter a name for the AutoAnswer extension.
Configuration
Audio file
If you have already recorded an audio file, you can upload it here. (Another option is to use the service extension 905 to record a text online).