10 REACH
REACH is a personal reachability matrix, which allows you to manage when, how and to whom you want to be personally available. You can configure the user’s REACH profile. Within Contact there are two ways to configure REACH:
*Via the REACH app
*Via the matrix mode in the Operator portal
 
REACH is always active within the Contact environment.
 
You can configure the following settings within the REACH tab in Contact:
*Profile
In a profile you can define how you want to be reachable. You can set the route an incoming call takes, the sender number used and the voicemail box. For outgoing calls, you can set the sender number to be sent depending on the contact you are calling.
*Call class
A call class is a contact group that includes a certain group of contacts. You can create different call routes for different groups of contacts.
*Status
A status is a specific time period. You can define when and in what situation you want to be available. You can activate REACH statuses automatically via a time configuration or manually.