10.3 Setting the call class
You can set up the call class in the Contact environment in the Operator portal.
To set up a call class
1 If applicable, type in the customer you want to set up a call class for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 Click on Users.
*The list with all users appears.
3 Next to the user you want to set up the call class for, click on Reach.
4 Click on + Create Call Class and enter a name and a standard caller ID for the call class and click on SAVE.
*The call class appears in the overview.
5 Hover over the call class you created and click on .
*The Call class details page appears.
Label
Explanation
Configuration
Click on Edit to change the name and default sender number of the call class.
Contacts
Click on Link contact to add contacts with phone numbers to the call class.
When you are called by one of these contacts, the call will be routed through this call class.
Extensions
Click on Add to add internal Contact extensions to the call class so that calls originating from these extensions can be routed within the call class.
Prefix
Click on Add to include certain call number ranges (e.g. 0049) in this call class. In this case, every incoming number that begins with 0049 falls into this call class.
 
Clicking on Reach will take you back to the REACH page of the selected user.