10.8.1 Configuring override status
This option allows you to manually set which status is active and during which time period. This overrides the automatic time configuration.
To configure an override status
1 If applicable, type in the customer you want to configure an override status for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 Click on Users.
*The list with all users appears.
3 Next to the user you want to set up the override status for, click on Reach.
4 Click on the Numbers tab.
5 Open the Actions dropdown list and click on Configure Override Status.
*The Configure status dialogue appears.
Label
Explanation
Status
Select the status you want to configure from the dropdown list.
Set expiry time or date
Activate the checkbox if you want to set an expiry time or date for the selected status.
End time
Define the day and time on which the status should end.
6 Click on SAVE.
*Your settings are saved.