6.6.2 Call recordings (End user)
The Call recording (End user) role should be assigned to users who should have access to recordings of their own phone calls but not listen to recordings of other users.
 
Users who have the Call recording (End user) role cannot delete recordings. This requires the Display (Account) role.
 
In order to use the call recording feature, you have to activate it in the Contact environment in the Operator portal.
 
When the call recording facility is enabled for a user, all calls of that user are recorded.
 
To activate call recording for a user
1 If applicable, type in the customer you want to activate call recording for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Users.
*The list with all users appears.
3 Click on the extension number of the user you want to give call recording permissions.
4 Open the Actions dropdown menu and click on Configuration.
*The Edit user extension page appears.
5 Activate Yes next to Record all inbound calls under Systematic Call Recording to activate the recording of all inbound calls from this user
6 Activate Yes next to Record all outbound calls under Systematic Call Recording to activate the recording of all outbound calls from this user.
 
Both options can be enabled or disabled independently, so that either all calls, only inbound call, only outbound calls, or no calls of the user extension are being recorded.
 
7 Click on Save.
*Your changes are saved and calls of this user will be recorded depending on your selection.