3.3.1 Ordering IVR extensions
You can order IVR extensions in the Contact environment in Operator.
 
If you do not have these rights, ask your telecommunications provider to create them for you.
 
To create an IVR extension
1 Open the Ordering dropdown menu and click on Extension under Contact.
*The Stocktaking page appears.
Label
Explanation
Customer
Select the customer for whom you want to order the IVR extension by entering the name and selecting it from the dropdown list.
If you have already called up a customer, the respective customer will be selected automatically.
Start date
Select the start date from when your order should be effective.
Portfolio
Select the portfolio you want to order.
Product
Select the type of extension you want to order from the dropdown list.
Reference
You can optionally enter your own reference.
2 Click on Next step.
*The Extension page appears.
Label
Explanation
Extension number
Enter the extension number you want to attach to the IVR extension. The extension can consist of two to five digits.
Please note that after creating the first extension, it is no longer possible to modify the length of the extension.
Active extension numbers
This overview shows which extensions have already been created within the account.
Name
Enter the name for the IVR extension.
3 Click on Next step.
*The Confirm page appears.
4 If applicable, deactivate the checkbox End user billing to disable automatic invoicing rules.
 
Please note that by activating this option, you will have to add the order to the customer’s invoice manually.
 
5 Click on Order to complete the order.
*Your order is placed.
or
6 Click on Save and make another extension.
*Your order is placed and you return directly to the Stocktaking page to create another extension.
 
You can set the maximum number of digits (1 to 6) in IVR menus when editing the IVR extension, see Configuring the number of digits available in IVR menus.