4.2.3 Configuring privacy settings
You can specify for each group extension whether people outside of this group are allowed to take calls and whether they can see Contact Desktop notifications of incoming calls. You can also add privacy groups to a group extension, so that the members of this group can see notifications and/or pick up calls.
 
Adding privacy groups will not add the members of this privacy group to the group extension and thus will not receive any calls.
 
To configure privacy settings
1 If applicable, type in the customer you want to configure the privacy settings for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Contact.
*The Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 In the line of the respective group click on Edit.
*The Edit group extension page appears.
5 Click on Privacy Settings.
6 Click on Grant permissions.
*The Grant permissions page appears.
7 Select the privacy group you want to give permissions to from the dropdown list.
 
You need to create privacy groups first, see 6.3 Privacy groups.
 
8 Activate the permissions you want to grant the users of the selected privacy group.
9 Click on Save.
*The privacy group with the activated permissions appears in the list.
10 Click on Save.
*Your changes are saved.