4.1 User extension
After ordering the first Contact user under a customer account, the Contact menu will become available in the navigation column under the customer name. There you can configure the Contact service further.
Please note that once a 2, 3, 4 or 5 digit dial plan has been selected, it is no longer possible to switch to another dial plan and a new environment must be created.
The user extension must first be activated. If you do not have any users yet, you must order them in the Operator Portal. See 3.1.1 Ordering a user extension.