4.4 Using a headset
You can set up preferences that allow you to perform various call control functions using the buttons on your headset. You can use the buttons on your headset to answer, end, reject, and mute calls.
 
You must select the preferred device in the audio settings in Contact Desktop. This is mandatory for Headset control. The selection System default will not allow headset integration.
 
 
The General setting under Headset control connects headsets to Contact Desktop based on Human Interface Device (HID) support. Headsets also connect to Microsoft Teams based on HID support. If multiple applications attempt to use the headset at the same time, calls may be interrupted or the headset controls may be temporarily unavailable.
 
Jabra headsets
If you have a Jabra headset, it is recommended to select Jabra under Headset Control. This provides the best experience for Jabra headsets (see List of supported Jabra headsets).
 
If you regularly make calls with Microsoft Teams in addition to Contact Desktop, it is recommended that you use a Jabra headset and set Headset control to Jabra. With Jabra, Contact Desktop and Microsoft Teams can work side by side without interrupting or dropping calls.
Headsets from other vendors
If you use a headset from another vendor, you can select the General setting under Headset control (various headsets from Poly and Yealink, among others, are supported, see Support for headsets from other manufacturers). This setting is used to connect headsets with HID (Human Interface Device) support to Contact Desktop.
 
For example, if you have a Poly or Yealink headset and never or rarely make calls with Microsoft Teams, you can set the Headset control to General. As long as you are not calling through Microsoft Teams, calls from Contact Desktop will not be disconnected.
For example, if you have a Poly or Yealink headset and make regular calls with Microsoft Teams, you can set the Headset control to Disabled if desired. Then, Contact Desktop and Microsoft Teams can work side by side without interrupting or dropping calls. However, you will then not be able to use the headset buttons in Contact Desktop (to answer, end, reject and mute calls via the headset buttons).
 
Currently, Microsoft Teams does not yet offer an option to disable headset controls within Teams (if it did, headset buttons could still be used within Contact Desktop).
 
Headset support
You can use features of headsets in Contact Desktop. For example, if you want to answer a call, you can do so directly from your headset. Below is an example of what is possible with the Jabra Evolve 65 and 75.
Jabra Evolve 65
Jabra Evolve 75
 
List of supported Jabra headsets
 
Note that you select the Jabra option under Headset Control in the audio settings.
 
Biz
Engage
Evolve
Evolve 2
Link
Pro
Speak
Biz 1500
Engage 50
Evolve 20
Evolve 2 40
Link 360
Pro 930
Speak 410
Biz 2300
Engage 65
Evolve 30
Evolve 2 55
Link 370
Pro 935
Speak 510
Biz 2400
Engage 75
Evolve 40
Evolve 2 65
Link 380
Pro 9450
Speak 710
Evolve 65
Evolve 2 80
Pro 9470
Speak 750
Evolve 65e
Speak 810
Evolve 65t
Evolve 75
Evolve 75e
Evolve 80
 
You can find all manuals for the above supported Jabra headsets and features at https://www.jabra.com/support.
 
 
It is recommended to use the dongle of the Jabra headset, which may be included in the delivery, in combination with Contact Desktop.
 
Support for headsets from other manufacturers
 
Note that you select the General option under Headset Control in the audio settings.
 
Poly/Plantronics
Blackwire
BT
Calisto
D series
Savi
Blackwire C420
BT300C
Calisto 3200
D100
Savi 8200 UC
Blackwire C510
BT600
Calisto 5300
Blackwire C520
BT700
Blackwire C725
Blackwire 3315
Blackwire 5210
 
It is recommended to use the dongle of the Poly headset, which may be included in the delivery, in combination with Contact Desktop.
 
Yealink
CP
UH
WDD
WH
CP700
UH36
WDD60
WH62
UH38
WH66
 
It is recommended to use the dongle of the Yealink headset, which may be included in the delivery, in combination with Contact Desktop.
 
Gigaset
ION
 
It is recommended to use the dongle of the Gigalink headset, which may be included in the delivery, in combination with Contact Desktop.