2.8 Context menu options
You can access the context menu by right-clicking on the Contact Desktop icon in the notification area of your Windows PC or by clicking on the Contact Desktop icon in the menu bar of your Mac.
Option
Explanation
Starting
The application is launched and Contact Desktop opens.
My REACH override
You can set your manual REACH status if necessary or deactivate the override of your status, see Set manual status override.
SWITCHBOARD
The SWITCHBOARD interface opens, see To log in to SWITCHBOARD.
Meetings
Your Meeting Room room opens, see 6 Meetings.
Panels
You can expand your Contact Desktop interface with additional windows, see Panels.
Softphone enable
To start and receive calls, your softphone must be enabled. You can tell that your softphone is enabled by the tick in front of this option.
Language
You can select the language in which Contact Desktop should be displayed.
Start at Login
Enable this option to start Contact Desktop automatically every time you start your PC.
Help
The online help for Contact Desktop opens.
Log out
Logs the current user off from Contact Desktop.
Quit
Exits the Contact Desktop application.
Panels
You can select, which panels you want to open besides your Contact Desktop window. You can drag and drop the windows to the desired position on the screen and you can scale the windows.
*Show all
*Online (Show colleagues who are online)
*Favorites
*Colleagues (only for SWITCHBOARD users)
*My queues
*Queue Login
 
To open the panel “Colleagues” you need a valid license for the SWITCHBOARD option. SWTCHBOARD can optionally be added to Contact Desktop as an add-on.
 
How to open Panels
1 Right-click on the Contact Desktop icon in the notification area of your Windows PC or
click on the Contact Desktop icon in the menu bar of your Mac.
*The Contact Desktop context menu opens.
2 Select Panels.
3 Click on the panel you want to open.
*The panel opens.