help • 4 User interface • Dashboard • Reachability
4.1.3 Reachability
In the Reachability area, specify which device is to be used for incoming calls. You can also log in and log off at queues and configure and activate call forwarding.
Reach status
Your current REACH status is displayed here. It depends on the configuration made in the REACH app or in operator.
You can overwrite your current status with a manually set status.
Further information can be found in the REACH documentation.
To activate the manual status overwrite
1 In the Reach Status area, tap on the status and then select the status you want to set manually from the drop-down field.
2 If required, select the day and time when the manually set status expires.
3 Tap on Save.
*Your manually set status override is active.
4 You can deactivate the manual status again by tapping on .
Device selection for incoming calls
If you do not want to use your default REACH settings for the devices used for incoming calls, you can override the settings in the Contact Mobile app.
This option overwrites your REACH settings.
* 
Your standard REACH profile is managed by your administrator in Operator.
 
To select a device for incoming calls
Depending on the setting, you can select different devices for incoming calls. The following options are available:
*Mobile
*Desktop
*Desk Phone
* 
For more information on selecting the device options and the possible scenarios, see 11 Connection mode.
 
1 Activate Devices for incoming calls.
2 Tap on the device or devices that you want to select for incoming calls.
*Your REACH settings will be overwritten and incoming calls will be signalled on the selected device(s).
My queues
Queues are used for automatic call distribution.
To sign in to and out of queues
1 Next to My queues tap on .
2 Activate the queues you want to log on to or deactivate the queues you want to log off from.
*You are logged on or off at the queues.
*Go back to the dashboard by tapping on . You can also log off directly from queues there.
Call forwarding
Here you specify when and where to forward incoming calls. Calls can be forwarded immediately or with a delay. The symbol behind your profile picture in the menu shows whether a forwarding is active. Further information can be found at 10 Call forwarding.