4.1.3 Reachability
In the Reachability area, you specify which end device you want to use for incoming calls. You can also log in and off at waiting fields and configure and activate call forwarding.
Reach status
Your current REACH status is displayed here. It depends on the configuration made in the REACH app or in operator.
You can overwrite your current status with a manually set status. Further information can be found in the REACH documentation.
To activate the manual status overwrite
1 In the Reach Status area, tap on the status and then select the status you want to set manually from the drop-down field.
2 If required, select the day and time when the manually set status expires.
3 Tap on Save.
*Your manually set status override is active.
4 You can deactivate the manual status again by tapping on .
Device selection for incoming calls
If you do not want to use your default REACH settings for the devices used for incoming calls, you can override the settings in the Contact Mobile app.
This option overwrites your REACH settings.
 
Your standard REACH profile is managed by your administrator in Operator.
 
To select a device for incoming calls
Depending on the setting, you can select different devices for incoming calls. The following options are available:
*Mobile
*Desktop
*Desk Phone
 
For more information on selecting the device options and the possible scenarios, see 12 Connection mode.
 
1 Activate Devices for incoming calls.
2 Tap on the device or devices that you want to select for incoming calls.
*Your REACH settings will be overwritten and incoming calls will be signalled on the selected device(s).
My Queues
Queues are used for automatic call distribution.
How to log on and off at queues
1 Tap on next to My queues.
2 Activate the queues you want to log on to or deactivate the queues you want to log off from.
*You are logged on and off at the queues.
*Go back to the dashboard by tapping on . You can also unsubscribe directly from queues there.
 
The number of logged-in users for a queue is displayed next to the respective toggle. If the icon is red and shows "1", you are the last logged-in participant in this queue.
 
Call forwarding
Here you specify when and where you want to forward incoming calls. Forwarding can take place immediately (unconditional) or with a delay (conditional). Whether a redirection is active is shown in the menu on your profile picture . Further information can be found at 11 Call forwarding