Call analysis

5.4.1 Call analysis

You are in a phone call. You would like to have the information from the call summarized after the call.

Ensure that you inform the person you are talking to that the call is being recorded and ask for their consent. For more information on data protection, see 5.5 Data Protection & AI Model Usage. Please also comply with the policies of your company and the data privacy laws of your country.

To let Shomi analyse a call

You are in an active call.

1 Click on

Both parties hear the announcement, that the call recording has started. This may vary depending on the settings and country.

2 When you want to pause or stop the call recording, click on

Both parties hear a beep, to signal that the call recording has stopped.

After a certain time, depending on the length of the conversation, you’ll get a notification that the call summery is ready.

3 Go to Calls, click on the entry with the

icon.

Shomi shows a call summary.

You have multiple options:

4 Click on one of the suggestions Shomi offers:

Command	Explanation
Shomi	You can start a chat with Shomi and ask further questions about the call..See also 5.2 Chat with Shomi.
Translate	Shomi translates the call summary. Choose the language you want the call summary translated to.
E-Mail	Shomi will send you the call summary via email.
Push to CRM	Shomi will push the summary to your integrated CRM.

The Shomi - Personal Assistant feature is currently under further development. Upcoming improvements may be deployed automatically. Please stay tuned for further enhancements.