1 Introduction

Contact Desktop allows you to make and receive calls directly either from the native Contact Desktop Client on your computer or in a web browser without the need for additional software. It also gives you full access to your contacts, advanced call control, chat, reachability management and queue management.

You need an Contact subscription to use Contact Desktop.

The following features are available:

Starting and receiving calls

Advanced call control (Transferring, holding and switching calls between devices)

Chat with colleagues in single or group chats

Full access to your contacts

Viewing your colleague’s presence

Editing your own presence

Managing your reachability by setting call forwardings or REACH status override

AI assistant Shomi

Logging in to or logging out from queues

Voicemail transcription

Further Online Help

Online Help	URL
Contact Desktop	https://help.summa.io/desktop/1.00/web/Neutral/en-US/
Contact Mobile Android	https://help.summa.io/umc/1.00/Android/Neutral/en-US/
Contact Mobile iOS	https://help.summa.io/umc/1.00/iOS/Neutral/en-US/

Feature availability

Contact DesktopNEW is continuously being developed and enhanced. Some features available in the previous Contact Desktop Client are not available yet in the new client.

The following table provides an overview of these features:

Section	Features from the previous Enreach Contact Desktop Client that are planned for inclusion
Login	Microsoft 365 Single Sign-On
	HTTP/HTTPS proxy support
	Password reset
Contacts	Add contact to personal phonebook
	Search for contact in CRM
	Call pickup via contact list
	See the caller when a colleague receives a call
	Group and Queue extensions in contact list
Calls	Shomi Call Screener
	Click to dial
	Select to dial
	Assistant groups

Call history	Visibility who answered the call on groups and ring-all queue strategy
Apps	Switchboard
	DialoX inbox
	Meetings
Integrations	Google contacts
Terminal server	Terminal server support
Other	Edit user profile and upload avatar
	Advanced audio settings
	Video settings
	Notification settings
	Ringtones settings
	Panels (e.g. colleague panel)
	Admin: number plan override

Feature availability may change as new functionality is added to Contact DesktopNEW.