5.4 Data Protection & AI Model Usage
Compliance with Data Protection Policies
Shomi is designed to comply with applicable data protection requirements and Enreach data protection policies. The transcription process utilizes:
Service operated by Microsoft in EuropeService operated by Google in EuropeFor interaction with Shomi on a transcript, the following AI model is used:
Service operated by Google and Microsoft in EuropeData Usage & Retention
As Shomi leverages paid services from Microsoft and Google, all hosted in Europe, user data is not used for AI model training.Transcripts and recordings are stored in Summa data centers as part of the service, with a current retention period of one month. The retention policy is under continuous evaluation and updates will be provided as necessary.Voicemail transcripts are retained for a period of 90 days. AI Model Assessment & Optimization
In response to the evolving AI landscape, Shomi continuously evaluates AI models to identify more efficient and cost-effective solutions while maintaining strict adherence to Data Protection Policies.
Contact EULA
Please find the latest Contact End User Licence Agreement under the following web link:
Contact Data Privacy Statement
At Summa, we value your privacy and are committed to protecting your personal data.
Please find the latest Summa Data Privacy statement under the following web link:
https://www.enreach.com/en/security-privacy/privacy/enreach-contact-privacy-statement