5.1 Features
Call Recording & Analysis
Transcription: Calls are transcribed after the call, eliminating the need for manual note-taking.Conversation Analysis: Extracts key insights, action items and sentiment analysis from call transcripts.Call analysis: Provides contextual summaries to streamline post-call actions. See 5.3.1 Call analysis.Smart Voicemail Transcription
Text-based Voicemail: Converts voicemail messages into text format.Context Preservation: Ensures critical information is accurately documented and easily accessible.When using Shomi, additional costs may be incurred depending on your subscription. If you have any questions, please contact your administrator.
Interactive Transcription Capabilities
Shomi enhances user engagement with recorded conversations by providing:
Advanced Search Functions: Locate specific topics or phrases within transcriptions.Contextual Insights: Offers deeper analysis and connections between conversations.Follow-up Integration: Assists in tracking pending actions based on conversation history.Language output
Shomi uses the language of the country code of the caller or would fall back to the language of the user set in Contact.
The transcription and the summary will be in the language spoken.
The language in which Shomi speaks to the user is the language set under Settings, see 6.1 General.
You can have Shomi translate the transcribed text into a language of your choice.
Using Shomi Personal Assistant via Feature Codes
When users have no access to the Contact Desktop client, users can also start or stop Shomi with recording the conversation by dialling the following feature access codes during the call:
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Function
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Key combination
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|---|---|
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Start Shomi call-analysis
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*4
|
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Stop Shomi call-analysis
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*5
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Start Shomi call-analysis automatically via Reach
Users can also automatically start Shomi call-analysis when they answer a call. This can be enabled by enabling the ‘Auto start call-analysis’ option in a Reach profile. When this Reach profile is active all calls will be automatically be answered when the call starts. See 10.2 Setting up the REACH profile in the Contact Documentation for more information on how to configure Reach.
If the administrator has activated the Auto start call-analysis option for a REACH profile of yours, you will receive an e-mail notification that all calls will be answered by Shomi as soon as the REACH profile is activated.