New Features
This section provides an overview of the new features presented by Contact DesktopNEW.
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Function
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Explanation
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Shomi
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AI assistant for communication and productivity within the application
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Call analysis
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Provides contextual summaries and supports post-call follow-ups
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Call recordings
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Records conversations and creates transcripts for later follow-up
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Call summaries
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Generates summaries of calls for a quick overview
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Chat with Shomi
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Interactive chat feature with Shomi for further processing of call content
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Chat
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Chat with contacts in a single or group chat
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Home screen
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Redesigned home screen with improved widgets and faster access to key features:
Quick dial
Presence and identity widgets
Displays real-time availability and identity of contacts.
Reachability widgets
Shows your current REACH status
Queues widget
Central control and overview for agent-related functions.
Summaries widget
Quick access to generated summaries
Missed call widget
Overview of missed calls with direct callback option
Favorite contacts widget
Quick access to frequently used contacts
Forwarding widget
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Additional improvements…
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Additional enhancements and improvements to the user experience.
Voicemail transcriptions
Automatic transcription of voicemails into text
Headset button support
Integrate any headset with button support
BLF device support
Call control and CRM UI
Improved call control and optimized CRM user interface
Themes
Customizable themes for individual user preferences
Layout reworked
Redesigned layout for better clarity and usability
Improved filter options
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