help • 10 Shomi - Your personal assistant • Examples • Call Analysis
10.4.1 Call Analysis
You are in a phone call. You would like to receive a summary of the information from the conversation after the call.
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Make sure to inform the person you are speaking with that the call is being recorded and obtain their consent. For more information on data protection, please refer to 10.5 Data Protection & AI Model Usage Please also observe your company’s policies and the data protection laws of your country.
 
To have a call analysed by Shomi
You are in an active call.
 
1 Tap on Analyse .
*A notification appears.
2 Start the analysis by tapping Analyse to give your consent.
*Both parties hear the announcement, that the call recording has started. This may vary depending on the settings and country.
3 When you want to pause or stop the call recording, click on .
*Both parties hear a beep, to signal that the call recording has stopped.
After a certain period, depending on the length of the call, the icon appears in the call log entry.
4 Tap on the symbol.
*Shomi displays the call summary.
5 Tap below the summary.
*The personal assistant opens.
6 You can ask questions about the conversation.
 answers.
In addition to chatting with Shomi, you can:
*request a translation
Shomi translates
*Send the summary to yourself via email
*Send a summary to your CRM system
Call summary options
In addition to the options provided by Shomi, you can also work directly with the call summary.
To share the call summary
1 Tap on Recents .
*The recents list opens.
2 Tap the icon in the entry.
*The call summary is displayed.
3 Tap on Share.
*There are various options for sharing the summary.
To copy the call summary
1 Tap on Recents .
*The recents list opens.
2 Tap the icon in the entry.
*The call summary is displayed.
3 Tap Copy .
*The call summary is copied to your clipboard. You can now paste the text into any application.
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Shomi - Personal Assistant wird derzeit weiterentwickelt. Improvements may be implemented automatically. More options will be available soon.