help • 2 Contact Desktop • Softphone support in a terminal server environment
2.7 Softphone support in a terminal server environment
Contact Desktop can also be used on a terminal server to control a softphone on a users computer.
This local softphone is mainly used for voice output and recording via a handset or a headset.
The remote calls via the app on the terminal server are made and received in the exact way as if the calls are made when using Contact Desktop locally. All interactions take place both locally and remotely. The softphone and the locally used audio output devices, such as a headset, are handled by the local Contact Desktop instance.
To enable softphone support in terminal server
1 Install Contact Desktop on your local device. This local device is connected e. g. with your headset or other audio device you use in combination with Contact Desktop.
2 Install Contact Desktop on your terminal server (e. g. Windows Server or Citrix).
3 Login with the same credentials to both Contact Desktop instances (local and remote).
4 Disable the softphone on your remote Contact Desktop instance. You can do this via the context menu in the tray and unmark Softphone enable.
* 
In case your terminal server does not have audio driver, the softphone on your remote Contact Desktop instance is already disabled.
 
*After every login to the remote Contact Desktop instance or when changing the outgoing device to Softphone, the application will recognize it is running in a remote setup.