help • New Functions
New Functions
This section provides an overview of the new features presented by Contact App for Web.
Function
Explanation
Shomi
AI assistant for communication and productivity within the application
Call analysis
Provides contextual summaries and supports post-call follow-ups
Call recordings
Records conversations and creates transcripts for later follow-up
Call summaries
Generates summaries of calls for a quick overview.
Chat with Shomi
Interactive chat feature with Shomi for further processing of call content
Home screen with…
Redesigned home screen with improved widgets and faster access to key features.
*Presence and identity widgets
Displays real-time availability and identity of contacts.
*Reachability widgets
Shows your current REACH status
*Agent widget
Central control and overview for agent-related functions.
*Summaries widget
Quick access to generated summaries
*Missed call widget
Overview of missed calls with direct callback option
*Favorite contacts widget
Quick access to frequently used contacts
*Headset button support
Integrate any headset with button support
More improvements…
Additional enhancements and improvements to the user experience.
*Voicemail transcriptions
Automatic transcription of voicemails into text
*BLF device support
*Call control and CRM UI
Improved call control and optimized CRM user interface
*Themes
Customizable themes for individual user preferences
*Layout reworked
Redesigned layout for better clarity and usability